Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Contact details such as your name, phone number, and email address.
• Reservation details such as pickup and drop-off locations, dates, times, passenger counts, and trip preferences.
• Payment information, which is processed securely by our payment provider (Stripe). We do not store full card numbers on our servers.
• Communications you send us, including messages, feedback, and reviews.

We also automatically collect limited technical information (such as device and usage data) to operate and improve our website.

How We Use Your Information

• To create, confirm, and manage your reservations.
• To send booking confirmations, trip updates, driver and dispatch notifications, and service-related messages by email and text.
• To process payments and issue receipts or refunds.
• To respond to your questions and provide customer support.
• To operate, maintain, secure, and improve our services and comply with legal obligations.

SMS / Text Messaging

If you provide your mobile phone number, you consent to receive text messages from Sakeena related to your reservations and service, including booking confirmations, trip status updates, driver coordination, and account notifications. Message frequency varies based on your activity.

Consent to receive text messages is not a condition of purchasing any goods or services. Message and data rates may apply. Reply STOP at any time to unsubscribe from text messages, or reply HELP for assistance. You may also contact us at (303) 317-3800 or reservations@ridesakeena.com for help.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except with the messaging service providers we use to deliver the messages you request.

How We Share Information

We do not sell your personal information. We share information only as needed to provide our services, including with:

• Chauffeurs and dispatch staff assigned to fulfill your reservation (limited to what is necessary to complete the trip).
• Service providers who help us operate, such as our payment processor (Stripe), messaging provider (for SMS delivery), email provider, and mapping/routing services.
• Authorities or other parties when required by law, to enforce our terms, or to protect the rights, safety, and security of our customers, chauffeurs, or business.

Data Retention & Security

We retain personal information for as long as necessary to provide our services and meet legal, accounting, and reporting requirements. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Choices

You may update your contact details or request access to or deletion of your personal information by contacting us. You can opt out of text messages at any time by replying STOP, and you can unsubscribe from non-essential emails using the link provided in those messages.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, contact us at (303) 317-3800 or reservations@ridesakeena.com. See also our Terms & Conditions.